Terms & Conditions
Terms & Conditions
acknowledge and agree with our terms and conditions when you register an
account and make purchase(s) on our website.
must ensure your account details are kept accurate. Any changes to your details
must be updated through our web site or contact us directly via our phone or
email address. . Any error in delivery or transactions occurring due to
incorrect details supplied will not be our responsibility.
pricing is in Australian dollars (AUD) and prices are inclusive of Goods and
Services Tax (GST). We comply with the Australian Competition and Consumers
Commission Unit Pricing Code by providing customers with the ability to access
the unit price on applicable items.
Changes & Cancellations:
you wish to change or cancel an order please contact us immediately (within one
hour) of placing an order and we will try to rectify or cancel the order as
soon as possible.
request to cancel and change after 1 hour of placing order, we may already have
processed the order and will advise the next steps
we do our best to ensure our information is correct and up to date we cannot
take responsibility for any inaccurate information or misrepresentation of
materials on our website.
contact your healthcare professional for all concrete medical advice, as any
health advise on our website is for general use only and does not replace the
requirement to see a professional. Our listed product information on the
website cannot warrant the accuracy of this information and therefore we
strongly advise you to read the labels before consuming. We strive to ensure
information is correct and up to date however, we take no responsibility for any
MUST BE MADE WITHIN 3 DAYS OF RECEIPT TO REQUEST A REFUND.
strive to ensure all our customers are 100% satisfied with our products and
service which is why we offer no fuss returns. If you have received a damaged
product or incorrect item please contact us and we will refund the amount of
the product or replace it in your next order (Please note: this does not apply
to changes in product labelling where the product is still the same however
changes have been made to the name, description by the manufacturer)
change of mind for a full refund, please contact us at email@example.com and
we will provide a return address to send the product/s back to at the buyers
an incorrect item is received, please contact us as soon as possible. Customers
need to ensure the products received are correct before opening which can be
verified against the order invoice. If an item is incorrect, we will happily exchange
for the correct product once the incorrect product has been returned to us unopened.
Replacement can only be sent out once the incorrect item has been received back
from the customer. . Customers are also welcome to a refund once products are
returned unopened minus the shipping cost. If a product is missing from the
order, please contact us immediately upon receiving the parcel and provide a
scanned copy of the invoice. We will issue a refund or store credit for the
event of major faults and defects a full refund will be issued including
costs are non-refundable.
such as chocolate and cocoa butter are ordered at your own risk.
DAMAGED ITEMS RECEIVED MUST BE REPORTED WITHIN 3 DAYS OF RECEIPT.
an item is damaged and not of acceptable quality please contact us, A photo
must be provided for the damaged item/s. Proof of purchase must be shown in
order to qualify for a full refund of the product. We may request the item be
returned before a refund or replacement has been issued on certain items.
MUST BE MADE WITHIN 3 DAYS
OF RECEIPT TO REQUEST AN EXCHANGE.
change of mind we are happy to exchange providing you send back the product in
its original condition and pay for the return postage of the product and for
the exchanged product to be sent to you.
of Stock Items:
strive to have most items in stock and monitor inventory levels however some
items are not monitored due to some lines arriving daily from suppliers.
Products on our website are subject to availability and may appear as in stock
but can be delayed from suppliers or there may be a shortage from a supplier
where the website has not been updated in time to appear as out of stock. There
are times of high flux through the website where updates are delayed and
products are out of stock when it states ‘available’. We do not send items out
separately once they are back in stock. If you prefer to have your order held
until the item arrives please make a note when placing your order.In the
unfortunate situation where a product ordered is unavailable or out of stock,
we offer the following flexible options:
refund of the amount of the unavailable item
the amount of the product to your account to use in store
a different brand (if similar brands are available)
an item is missing from your order and you have not been notified that it is
out of stock. Please notify us within 24 hours with a scanned copy or image of
your invoice for the funds to be credited to your account for your next
purchase or a full refund offered. Please ensure to check your order against
the invoice as soon as your order arrives. In fairness to us as a small
business, we cannot issue refunds, replacements or store credits for items
missing when we cannot verify against your invoice or if time has lapsed after
your order was delivered.
at the delivery address that receives the order will be presumed by
nourishedorganics.com.au to be authorised to receive the goods. Please ensure
accurate delivery address is provided, we do not take any responsibility for
damage or loss or your order due to incorrect address provided.
will generally require a signature upon delivery. Any instructions to leave the
parcel will be at your own risk once delivered. We will not take any
responsibility for the loss or damage of your goods after it has been delivered
to your nominated address. Please make a note in the delivery instructions
section if you would like to physically sign for your package and we will
ensure the driver will not leave your order until it has been signed for.
are sent in boxes that may have previously had non organic products in them in
order to keep packaging costs low which in turn saves our customers money. If
you would like a box that has never been used before or only contained organic
products please contact us before placing your order. Charges may apply if
requesting a new box.
to Terms and Conditions:
may change our terms and conditions at any time and these will come into effect
immediately after posting onto website. Please ensure that you review the terms
and conditions prior to placing any order.