Terms & Conditions

Terms & Conditions


You acknowledge and agree with our terms and conditions when you register an account and make purchase(s) on our website.


Account Details:


You must ensure your account details are  kept accurate. Any changes to your details must be updated through our web site or contact us directly via our phone or email address. . Any error in delivery or transactions occurring due to incorrect details supplied will not be our responsibility.




All pricing is in Australian dollars (AUD) and prices are inclusive of Goods and Services Tax (GST). We comply with the Australian Competition and Consumers Commission Unit Pricing Code by providing customers with the ability to access the unit price on applicable  items.


Order Changes & Cancellations:


Should you wish to change or cancel an order please contact us immediately (within one hour) of placing an order and we will try to rectify or cancel the order as soon as possible.

If request to cancel and change after 1 hour of placing order, we may already have  processed  the order and will advise the next steps accordingly.



Product Disclaimer:


While we do our best to ensure our information is correct and up to date we cannot take responsibility for any inaccurate information or misrepresentation of materials on our website.


Please contact your healthcare professional for all concrete medical advice, as any health advise on our website is for general use only and does not replace the requirement to see a professional. Our listed product information on the website cannot warrant the accuracy of this information and therefore we strongly advise you to read the labels before consuming. We strive to ensure information is correct and up to date however, we take no responsibility for any inaccuracy.


Refund Policy:




We strive to ensure all our customers are 100% satisfied with our products and service which is why we offer no fuss returns. If you have received a damaged product or incorrect item please contact us and we will refund the amount of the product or replace it in your next order (Please note: this does not apply to changes in product labelling where the product is still the same however changes have been made to the name, description by the manufacturer)


For change of mind for a full refund, please contact us at orders@nourishedorganics.com.au and we will provide a return address to send the product/s back to at the buyers expense.


If an incorrect item is received, please contact us as soon as possible. Customers need to ensure the products received are correct before opening which can be verified against the order invoice. If an item is incorrect, we will happily exchange for the correct product once the incorrect product has been returned to us unopened. Replacement can only be sent out once the incorrect item has been received back from the customer. . Customers are also welcome to a refund once products are returned unopened minus the shipping cost. If a product is missing from the order, please contact us immediately upon receiving the parcel and provide a scanned copy of the invoice. We will issue a refund or store credit for the missing product.


In the event of major faults and defects a full refund will be issued including postage.


Shipping costs are non-refundable.

 Products such as chocolate and cocoa butter are ordered at your own risk.






If an item is damaged and not of acceptable quality please contact us, A photo must be provided for the damaged item/s. Proof of purchase must be shown in order to qualify for a full refund of the product. We may request the item be returned before a refund or replacement has been issued on certain items.






For change of mind we are happy to exchange providing you send back the product in its original condition and pay for the return postage of the product and for the exchanged product to be sent to you.


Out of Stock Items:


We strive to have most items in stock and monitor inventory levels however some items are not monitored due to some lines arriving daily from suppliers. Products on our website are subject to availability and may appear as in stock but can be delayed from suppliers or there may be a shortage from a supplier where the website has not been updated in time to appear as out of stock. There are times of high flux through the website where updates are delayed and products are out of stock when it states ‘available’. We do not send items out separately once they are back in stock. If you prefer to have your order held until the item arrives please make a note when placing your order.In the unfortunate situation where a product ordered is unavailable or out of stock, we offer the following flexible options:


A refund of the amount of the unavailable item

Credit the amount of the product to your account to use in store

Offer a different brand (if similar brands are available)

If an item is missing from your order and you have not been notified that it is out of stock. Please notify us within 24 hours with a scanned copy or image of your invoice for the funds to be credited to your account for your next purchase or a full refund offered. Please ensure to check your order against the invoice as soon as your order arrives. In fairness to us as a small business, we cannot issue refunds, replacements or store credits for items missing when we cannot verify against your invoice or if time has lapsed after your order was delivered.




Anyone at the delivery address that receives the order will be presumed by nourishedorganics.com.au to be authorised to receive the goods. Please ensure accurate delivery address is provided, we do not take any responsibility for damage or loss or your order due to incorrect address provided.


Orders will generally require a signature upon delivery. Any instructions to leave the parcel will be at your own risk once delivered. We will not take any responsibility for the loss or damage of your goods after it has been delivered to your nominated address. Please make a note in the delivery instructions section if you would like to physically sign for your package and we will ensure the driver will not leave your order until it has been signed for.


Orders are sent in boxes that may have previously had non organic products in them in order to keep packaging costs low which in turn saves our customers money. If you would like a box that has never been used before or only contained organic products please contact us before placing your order. Charges may apply if requesting a new box.


Changes to Terms and Conditions:


We may change our terms and conditions at any time and these will come into effect immediately after posting onto website. Please ensure that you review the terms and conditions prior to placing any order.